Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 1-2 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
What is your refund and return policy?
REFUNDS & RETURNS:
refunds and returns are not accepted.
ON SHIPPING & HANDLING
My policy states I do not accept returns due to the fact my pieces are custom made for each and every customers individual specifications.
What is your Cancellation Policy?
Cancellations are gladly accepted within 24 HOURS of placing your order and prior to shipping: Cancellations will only be accepted and approved if requested within 24 hours from the time you have place your order and before your order has shipped.
What do I do if I receive a
What do I do if I have not received my order when tracking confirmation states my order was delivered?
If your item is received damaged, I will be happy to file a claim on your behalf. Within 24 hours of receipt of your delivery you must notify me that your order was damaged. You will need to provide pictures so I can include them with your claim. The pictures must be of the damaged item and the original packaging. Keep all original packaging in case the claim requests it.
Once claim is filed it can take up to 1-2 weeks not limited to receive claim status. If approved then at that time I will refund the purchase price of the damaged item. Shipping is not refundable No Exceptions.
If tracking confirms delivery of your order and you were unavailable to accept your package, I am not responsible for lost or stolen packages from your property.
Custom & Personalized Orders
I gladly accept custom and personalized orders. Please contact me so we can go over all the specifics of your custom order.
Do you offer
Gift Wrapping Services?
Yes I will gladly gift wrap your order if it is a gift or for a special occasion. Please contact me for current pricing.
Do you offer Wholesale Pricing?
Yes I offer wholesale pricing. Please contact me for details.
I would like a specific paint color but don't see it as an option.
Do you offer Color Matching?
Yes I offer color matching. If there is an item you would like to purchase that has a color chart in the listing but you don't see the color you want, I will do my best to color match it for you. Just send me a message and a picture of the color you are looking for.
What is the difference between distressed finish and
non distressed finish?
Distressed finish (or weathered look) in the decorative arts is the activity of making a piece of furniture or object appear aged and older, giving it a weathered unique one of a kind look. All of my pieces that are distressed are done by me by hand.
Non Distressed finish is a solid paint color.
What is the difference between the chipboard type marquee letters and the metal ones you offer?
I offer both materials for my marquee letters in a variety of sizes. The chipboard/paper mache material marquee letters are made from a sturdy casted paper mache type material. Which is like a hard cardboard. Making this type of letter lighter to ship and lighter to display.
The metal marquees are simply that marquees made from a metal material.
What is Handmade?
The term "handmade" can additionally be interpreted as "hand-assembled" or "hand-altered." Each piece is hand painted and hand distressed by me. Due to this
process no two pieces are exactly alike. Because cast iron pieces are “cast” (meaning a
mold) imperfections and marks are possible and items may vary in appearance.